Privacy Policy

This policy details how Rocking Tech Ltd uses and protects your personal data when you interact with our website and services. Last updated: 6 July 2025.

Who We Are

Rocking Tech Ltd is a company registered in England and Wales (Company No. 12280796) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.

We are the data controller for any personal data we collect about you. This means we decide how and why your personal data is processed.






Data We Collect

Information You Provide Directly

When you use our services or contact us, we may collect:

  • Contact details: Name, email address, phone number, and company information
  • Service information: Details about services purchased, project requirements, and preferences
  • Communication data: Messages, feedback, and support requests you send us
  • Payment information: Billing details and transaction data (processed securely through Stripe)

Information We Collect Automatically

When you visit our website, we automatically collect:

  • Technical data: IP address, browser type and version, device information, operating system
  • Usage data: Pages visited, time spent on pages, click-through rates, download errors
  • Analytics data: Site navigation patterns and user behaviour (via Google Analytics)
  • Cookie data: Preferences and settings stored on your device

Third-Party Information

We may receive information about you from:

  • Payment processors (Stripe) for transaction verification
  • Analytics providers (Google Analytics) for website usage insights
  • Email service providers for delivery and engagement metrics





How We Use Your Data

We process your personal data for the following purposes:

Service Delivery

  • Providing website audits, development services, and monitoring solutions
  • Communicating about your projects and deliverables
  • Processing payments and managing billing
  • Providing customer support and technical assistance

Business Operations

  • Improving our website and services based on usage patterns
  • Sending service updates and important notices
  • Managing our business relationship with you
  • Complying with legal and regulatory requirements

Marketing (With Your Consent)

  • Sending newsletters and service updates
  • Providing information about new services that may interest you
  • Following up on enquiries and proposals

Legal Basis for Processing

We process your data based on:

  • Contract performance: To deliver services you've purchased
  • Legitimate interests: To improve our services and grow our business
  • Legal compliance: To meet tax, accounting, and regulatory obligations
  • Consent: For marketing communications (which you can withdraw anytime)





Data Sharing and Third Parties

We Share Data With:

  • Payment processors (Stripe) for secure payment processing
  • Email service providers for communication delivery
  • Analytics providers (Google Analytics) for website insights
  • Cloud hosting providers for secure data storage
  • Legal and professional advisors when required

We Never:

  • Sell or rent your personal data to third parties
  • Share your data for others' marketing purposes
  • Use your data for automated decision-making or profiling
  • Transfer data outside the UK/EEA without appropriate safeguards

Legal Disclosures

We may disclose your data if legally required by:

  • Court orders or legal proceedings
  • Law enforcement requests
  • Regulatory investigations
  • Prevention of fraud or illegal activities





Data Storage and Security

Where We Store Data

Your personal data is stored securely within the UK and European Economic Area (EEA). Some third-party services (like Google Analytics) may process data outside the EEA, but only with appropriate safeguards in place.

Security Measures

We implement industry-standard security measures including:

  • SSL encryption for data transmission
  • Secure cloud hosting with access controls
  • Regular security updates and monitoring
  • Staff training on data protection principles

Data Retention

We retain your data for as long as necessary:

  • Active service data: Duration of service provision plus 7 years for tax/legal requirements
  • Marketing data: Until you unsubscribe or withdraw consent
  • Website analytics: 26 months (Google Analytics default)
  • Support communications: 3 years for quality assurance
  • Financial records: 7 years for accounting and tax purposes





Your Data Protection Rights

Under UK GDPR, you have the right to:

Access and Portability

  • Access: Request a copy of personal data we hold about you
  • Portability: Receive your data in a machine-readable format

Correction and Control

  • Rectification: Correct inaccurate or incomplete data
  • Restriction: Limit how we process your data in certain circumstances
  • Objection: Object to processing based on legitimate interests

Deletion and Withdrawal

  • Erasure: Request deletion of your data when no longer needed
  • Withdrawal: Remove consent for marketing or other consent-based processing

How to Exercise Your Rights

Contact us at info@rockingtech.co.uk with your request. We'll respond within one month and may request additional information to verify your identity.






Cookies and Tracking

What Are Cookies

Cookies are small text files stored on your device that help us improve your website experience and understand how our site is used.

Types of Cookies We Use

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Help us understand site usage (Google Analytics)
  • Preference cookies: Remember your settings and choices

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

Google Analytics

We use Google Analytics to understand how visitors use our site. This data is anonymised and cannot be used to identify you personally. You can opt out using Google's browser add-on.






External Links and Third-Party Sites

Our website contains links to other websites and services. This privacy policy only applies to Rocking Tech's website and services. Please review the privacy policies of any external sites you visit, as we're not responsible for their data practices.






Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If you're a parent and believe your child has provided us with personal data, please contact us immediately.






International Data Transfers

When we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK Information Commissioner's Office
  • Standard contractual clauses approved by UK/EU authorities
  • Certification schemes ensuring adequate protection





Changes to This Policy

We may update this privacy policy to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications for material changes
  • Updating the "Last updated" date at the top of this policy





Data Breach Notification

In the unlikely event of a data breach that poses risks to your rights and freedoms, we'll notify you within 72 hours and provide clear information about the incident and steps we're taking to address it.






Contact Us and Complaints

Data Protection Enquiries

For questions about this policy or our data practices:

Email: info@rockingtech.co.uk
Post: Rocking Tech Ltd, 124 City Road, London, EC1V 2NX, United Kingdom

If you're not satisfied with our response to any data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

This privacy policy is effective as of the date stated above and applies to all personal data we process about you.