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Terms & Conditions

Last updated September 2026.

Table of Contents

  1. General Terms
  2. Consultations and Discovery Calls
  3. MVP Readiness Score
  4. AI Automation Solution
  5. Platform Discovery Sprint
  6. Technical Due Diligence
  7. Platform Rescue and the Platform Rescue Call
  8. Custom Platform Builds
  9. Laravel Support and Maintenance
  10. Website Audit Services
  11. Website Packages
  12. Contact Information

General Terms

  1. Company Information

    Rocking Tech Ltd is a company registered in England and Wales (Company No. 12280796) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.

    These Terms and Conditions govern your use of any services provided by Rocking Tech Ltd ("Rocking Tech", "we" or "us"). By purchasing any service, engaging our consultancy, or using our tools, you ("you" or the "Client") agree to be bound by these Terms.

    These Terms are effective as of the date of your purchase and remain in effect until the relevant service is completed and any applicable support period expires.

  2. Legal Agreement

    These Terms form a legally binding agreement between you and Rocking Tech. If you are purchasing on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, in which case "you" refers to that entity.

    You must be 18 years of age or older (or the age of legal majority in your jurisdiction) to use our services. If you do not meet these requirements or do not agree to these Terms, you may not purchase or use our services.

  3. Business Use

    Rocking Tech services are intended for business and professional use only. By engaging our services, you confirm you are acting in a business capacity and not as a consumer, unless otherwise specified.

  4. Payment Terms

    General Payment Policy

    • All fees are stated in British Pounds (GBP) unless otherwise specified
    • Prices are exclusive of VAT unless explicitly stated otherwise
    • Payment must be received according to the terms specified for each service
    • We accept payment via Stripe, bank transfer, and other approved payment methods
    • For fixed-fee services, payment is due in full before work commences unless a deposit structure is specified in the service-specific terms

    No Refunds Policy

    All payments are final and non-refundable except where we are legally required to provide refunds or where service-specific terms state otherwise. We may, at our sole discretion, provide refunds in exceptional circumstances such as:

    • Clear billing errors on our part
    • Our fundamental failure to deliver promised services
    • Circumstances where we are legally obligated to provide refunds

    Any discretionary refund is a one-time courtesy and does not waive our standard no-refunds policy.

    Late Payments

    For ongoing services or milestone-based payments, if payment is overdue we reserve the right to suspend all work and withhold deliverables until the account is brought current. We may charge interest on overdue amounts at 4% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

    Deposits

    Where a deposit is required, it is non-refundable once work has commenced. The deposit secures your place in our schedule and compensates for the opportunity cost of declining other work.

  5. Intellectual Property Rights

    Our Intellectual Property

    All rights, title, and interest in Rocking Tech's methodologies, processes, software, templates, frameworks, assessment tools, questionnaires, and any proprietary materials remain our exclusive property. We grant you only the specific rights explicitly stated in your service agreement or service-specific terms.

    Your Content and Data

    You retain ownership of all content and data you provide to us. By engaging our services, you grant us a limited licence to use your content solely for the purpose of delivering the contracted services.

    Work Product Ownership

    Unless otherwise specified in service-specific terms:

    • Custom work created specifically for you becomes your property upon full payment
    • Our methodologies, templates, frameworks, and general processes remain our property
    • Any improvements to our general processes inspired by your project remain our property
    • Pre-existing intellectual property belonging to third parties (including open-source software, themes, plugins, and frameworks) remains the property of their respective owners and is licensed to you under their respective licences

  6. Confidentiality and Data Protection

    Confidentiality

    We treat all client information as confidential and will not disclose details about your business, projects, codebases, or any proprietary information to third parties except as required by law or with your explicit consent.

    AI-Assisted Tools

    We may use AI-assisted tools to support delivery, including transcription and research. All tools used are paid services with enterprise data handling policies that prohibit training on client data. Client information processed through these tools remains subject to the confidentiality obligations in this section. You may not record or transcribe calls without our prior consent.

    Data Protection

    Our collection and use of your personal data is governed by our Privacy Policy, available at rockingtech.co.uk/privacy. We process your data in accordance with UK GDPR and the Data Protection Act 2018.

    Data Retention

    We retain project data and communications for 12 months after service completion for quality assurance and support purposes, unless otherwise specified in service-specific terms. After this period, data is securely deleted unless required for legal compliance or active ongoing services.

    Codebase Access

    Where you grant us access to source code repositories, production systems, databases, or hosting accounts, we will use this access solely for the purpose of delivering the contracted service. Where analysis requires it, we create temporary working copies within an isolated environment under our control. Working copies are used solely for the contracted assessment, are not distributed, and are destroyed on delivery of the engagement. We do not retain your codebase or data after delivery except where a support engagement requires ongoing access. Access credentials provided to us will be treated as confidential information.

  7. General Limitations and Disclaimers

    Service Disclaimers

    All services are provided "as is" without warranties of any kind beyond those explicitly stated in service-specific terms. We make no guarantees about specific outcomes, performance improvements, revenue results, or business results from our services.

    Limitation of Liability

    To the fullest extent permitted by law:

    • Our total liability for any service shall not exceed the amount you paid for that specific service in the 12 months preceding the claim
    • We are not liable for indirect, consequential, or punitive damages
    • We are not liable for lost profits, revenue, data, or business opportunities
    • You acknowledge that our services are advisory and implementation results depend on factors beyond our control
    • We are not liable for any actions taken or not taken based on our recommendations, reports, assessments, or deliverables

    Third-Party Tools and Services

    We may use third-party tools, APIs, frameworks, and services in delivering our work. We are not responsible for the accuracy, availability, pricing changes, or performance of these third-party services. Where our deliverables depend on third-party services, we will document these dependencies but do not guarantee their continued availability.

    Force Majeure

    We shall not be liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including technical failures, internet outages, third-party service disruptions, pandemics, government actions, or other force majeure events.

  8. Website Content, Pricing and Published Information

    Descriptions, prices, indicative timescales, package inclusions, and frequently asked questions published on rockingtech.co.uk are provided for general guidance and may be summarised or abbreviated. They do not form part of any contract.

    These Terms do not state prices. The fee for your engagement is the fee stated in your proposal, statement of work, Discovery Letter, or at the point of purchase.

    Where anything published on our website conflicts with these Terms, the applicable service-specific terms, or a signed proposal, statement of work or Discovery Letter, the latter documents prevail. Published prices are exclusive of VAT unless expressly stated and may be varied at any time; the price applicable to your engagement is the price stated in your proposal or at the point of purchase.

    We may add, amend, withdraw or rename services at any time. Nothing on our website constitutes an offer capable of acceptance.

  9. Enquiry Response and Communication

    Any stated response time for enquiries, contact form submissions or booking requests is a service commitment we aim to meet during UK business hours (Monday to Friday, excluding public holidays). It is not a contractual guarantee, does not create a duty of care, and does not apply to paid support engagements, which are governed by the response times in the applicable service-specific terms.

  10. Client-Supplied, Third-Party and AI-Generated Materials

    You may provide us with existing materials for use in an engagement, including website files, source code, designs, content and configurations produced by you, by a third party, or by AI coding or design tools (for example Wix, Framer, Lovable, Bolt, Replit or ChatGPT).

    Where you do so, you warrant that you own or are properly licensed to use those materials and that their use by us will not infringe any third-party right. You accept sole responsibility for the provenance, licensing and legality of anything you supply.

    We assess supplied materials before use and reuse only what we judge fit for purpose. We give no warranty of any kind in respect of materials we did not create, whether or not we have incorporated, modified or retained them. Our warranties and liability under these Terms extend only to work we have produced ourselves.

    Where we identify defects, security weaknesses or licensing problems in supplied materials, we will report them. Remediation is not included in any fixed-fee engagement unless expressly scoped and priced.

  11. Client Obligations

    By engaging our services, you agree to:

    • Provide accurate and complete information
    • Respond to our requests for information in a timely manner (within 48 hours during active engagements unless otherwise agreed)
    • Ensure you have appropriate authority to engage our services and to provide any content, data, or system access required
    • Comply with all applicable laws and regulations
    • Not use our services for any illegal, harmful, or fraudulent purposes
    • Maintain appropriate security of any access credentials we provide
    • Ensure that any content, data, or materials you provide do not infringe third-party rights

    Client Delays

    Where project timelines depend on your input, feedback, or materials, delays caused by you do not extend our delivery obligations beyond a reasonable adjustment. Persistent non-responsiveness (failure to respond for 14+ consecutive days during an active engagement) may be treated as constructive termination at our discretion, in which case fees already paid are non-refundable.

  12. Termination

    Your Termination Rights

    You may terminate ongoing services with appropriate notice as specified in service-specific terms. Fixed-fee services cannot be cancelled once work has commenced, and fees are non-refundable.

    Our Termination Rights

    We may terminate any service immediately if you:

    • Breach these Terms or service-specific terms
    • Fail to make required payments within 14 days of the due date
    • Engage in conduct that damages our reputation or business
    • Request services for illegal or harmful purposes
    • Provide content or materials that are illegal, defamatory, or infringe third-party rights
    • Are persistently non-responsive during an active engagement

    Effect of Termination

    Upon termination:

    • You remain liable for all fees incurred up to the termination date
    • We will cease active work but are not required to deliver incomplete work unless full payment has been received
    • Both parties' confidentiality obligations continue indefinitely
    • You must cease using any proprietary materials we provided that are not covered by a perpetual licence
    • Where work product has been fully paid for, we will deliver what has been completed to date

  13. Portfolio and Case Studies

    We may use your completed project in our portfolio, case studies, and marketing materials, including your company name and logo. We may reference the engagement in promotional activities. If you require confidentiality regarding the engagement, you must request this in writing before the project commences, and we will agree reasonable terms.

  14. Subcontractors

    We may use subcontractors to deliver parts of our services. Subcontractors are bound by equivalent confidentiality obligations. We remain responsible for the quality of work delivered by our subcontractors.

  15. Personal Delivery

    Where a product page states that our founder personally leads or delivers an engagement, that commitment applies to that engagement. This currently covers the Platform Discovery Sprint and Technical Due Diligence, where the founder conducts the assessment and authors the deliverable. For all other services, delivery is by Rocking Tech as a company under the allocation provisions above.

  16. Governing Law and Jurisdiction

    These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

  17. Dispute Resolution

    In the event of a dispute, both parties agree to attempt to resolve the matter informally through good-faith negotiation before pursuing formal legal proceedings. Either party may initiate informal resolution by sending written notice of the dispute to the other party.

  18. Severability

    If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

  19. Changes to Terms

    We may update these Terms from time to time. Material changes will be posted on our website and will apply to future purchases or service agreements. The version in effect at the time you engage a service applies to that engagement. Continued use of our services after changes constitutes acceptance of the updated Terms for new engagements.

  20. Entire Agreement

    These General Terms, together with any applicable service-specific terms, any signed service agreement or Discovery Letter, and our Privacy Policy, constitute the entire agreement between you and Rocking Tech regarding our services and supersede any prior agreements, proposals, or communications.

Consultations and Discovery Calls

  1. Service Description

    We offer various consultation calls including Discovery Calls, Platform Rescue Calls, Automation Consultations, Laravel Support Calls, and General Enquiry calls. These are scheduled via our online booking system.

  2. Free Consultations

    Initial consultation calls are provided at no charge and without obligation. They are intended for mutual assessment of fit, not for the delivery of professional advice. While we aim to be helpful during these calls, no client relationship is formed and no duty of care arises from a free consultation alone.

  3. No Obligation

    A consultation call does not constitute a commitment from either party to proceed with any paid engagement. Any proposals, estimates, or recommendations discussed during a call are indicative only and are not binding until formalised in a written agreement or accepted proposal.

  4. Rescheduling and No-Shows

    We ask for 24 hours' notice if you need to reschedule. Repeated no-shows (two or more without notice) may result in us declining to schedule further calls.

  5. Recording

    Call transcription is handled under General Terms Section 6. You may not record or transcribe consultation calls without our prior consent.

MVP Readiness Score

  1. Service Description

    The MVP Readiness Score is a free, self-service assessment tool available at rockingtech.co.uk/tools/mvp-readiness. It provides a personalised readiness score based on your answers to a series of questions.

  2. No Account Required

    The tool does not require account creation, login, or email submission to deliver results. On-screen results are displayed immediately upon completion.

  3. Advisory Only

    The score and any associated recommendations are advisory only and do not constitute professional advice. They are intended to help you assess your own readiness and should not be relied upon as the sole basis for business decisions.

  4. Data Collection

    Session data is collected when you complete the quiz, as described in our Privacy Policy and Legitimate Interest Assessment. This includes anonymised usage data for product improvement. IP addresses are encrypted at rest. No data is shared with third parties. Full details are available in our Privacy Policy.

  5. No Warranty

    We make no guarantees about the accuracy, completeness, or suitability of the assessment for your specific circumstances. The tool is provided "as is" without warranty of any kind.

AI Automation Solution

  1. Service Description

    The AI Automation Solution is a fixed-fee automation service. We identify workflows to automate, build production-grade automation using tools including but not limited to Anthropic Claude, OpenAI, Vertex AI, n8n, Make, and custom integrations, and provide post-launch support.

  2. Scope and Deliverables

    The specific scope, number of workflows, integrations, and deliverables for each engagement are defined in a written proposal or statement of work provided before commencement. The proposal forms part of these terms for that engagement.

  3. Payment

    Full payment is required before work commences unless a deposit structure is specified in the proposal. All prices are exclusive of VAT.

  4. Third-Party Costs

    Our fee covers our design, build, and support work. It does not cover third-party subscription costs (API usage, n8n hosting, Make plans, OpenAI credits, etc.) required to run the automations in production. You are responsible for maintaining and paying for these third-party services after handover.

  5. Support Period

    A 30-day post-launch support period is included, covering bug fixes and adjustments to the delivered automations. This does not include building new automations, expanding scope, or support for issues caused by changes to third-party APIs or services beyond our control.

  6. Ownership

    Upon full payment, you own the specific automation workflows, configurations, and documentation created for your project. Our methodology, templates, and proprietary processes remain our property.

  7. Single Workflow Scope

    Unless the proposal states otherwise, the standard engagement covers the design and build of one production workflow. Additional workflows are separate engagements, quoted individually. Success criteria for the workflow are agreed in writing before build commences; where agreed criteria are met, the engagement is complete regardless of any wider expectation not recorded in the proposal.

  8. AI Models and Substitution

    Automations are built using third-party AI models, which may include Anthropic Claude, OpenAI and Google Vertex AI, accessed through a model-agnostic integration layer. We select models on quality, cost and reliability, and we may substitute one model for another during or after the build without notice where this maintains or improves performance.

    We do not guarantee the continued availability, pricing, performance or behaviour of any specific model or provider. Model providers may change, deprecate or withdraw models, alter output quality, or amend their pricing and terms at any time, and we are not liable for the consequences of their doing so.

  9. Data Handling in Automations

    Automations we build are designed with: encrypted storage of credentials, audit logging of automated actions, configurable data retention, and UK GDPR-compliant data handling. Where a workflow involves sensitive data or irreversible actions, we implement human approval gates unless you instruct otherwise in writing.

    These are design measures, not a warranty of security. You remain the data controller for personal data processed by your automations and are responsible for your own lawful basis, privacy notices, retention decisions and any data protection impact assessment. You are responsible for reviewing and approving actions presented at an approval gate, and for the consequences of approving them.

  10. Human Oversight and Automated Output

    AI-generated output may be inaccurate, incomplete or unsuitable in a given context. You are responsible for reviewing automated output before relying on it, and for any decision, communication or transaction resulting from it. We are not liable for the content or consequences of output produced by an automation after handover.

  11. No Performance Guarantees

    While we design automations to save time and reduce manual work, we make no guarantees about specific time savings, cost reductions, or business outcomes. Automation performance depends on data quality, third-party service reliability, and your team's adoption of the workflows.

Platform Discovery Sprint

  1. Service Description

    The Platform Discovery Sprint is a fixed-fee, 3-week technical assessment. It produces a Platform Discovery Report (15–20 pages), architecture diagram, and a 60-minute recorded presentation walkthrough. For existing applications, a Code Health Scorecard is included.

  2. Payment

    Payment is required in full before the kickoff workshop is scheduled. Payment is non-refundable once the engagement has commenced.

  3. Pre-Work Questionnaire

    You are required to complete a structured pre-work questionnaire before the kickoff workshop. Failure to complete the questionnaire within 7 days of receiving it may delay the engagement without extending our delivery timeline.

  4. Client Time Commitment

    The sprint requires approximately 3.5–4.5 hours of your time across 3–4 scheduled touchpoints over 3 weeks. Failure to attend scheduled calls or provide requested information may delay delivery or reduce the depth of the deliverable.

  5. Scope

    Each Discovery Sprint covers one platform, one application, or one set of technical decisions. Additional platforms or applications require separate engagements. Scope is defined at kickoff and cannot be expanded during the sprint without mutual written agreement. The engagement commences when the kickoff workshop takes place.

  6. Deliverable Ownership

    Upon full payment, you own all deliverables specific to your project, including the Platform Discovery Report, architecture diagram, system-level user flow diagrams, presentation recording, and Code Health Scorecard (where applicable). You may share these with any third party. Rocking Tech retains ownership of its assessment methodology, templates, frameworks, and questionnaire structure.

  7. Build Credit

    The Discovery Sprint fee is credited in full against a Custom Platform Build engagement signed within 30 days of the deliverable presentation. After 30 days, the credit expires and the deliverable stands as a standalone engagement. The credit cannot be applied to other services, transferred, or redeemed as cash.

  8. Honest Recommendation

    The Discovery Sprint may recommend that you do not build a custom platform — for example, if an off-the-shelf solution would serve your needs more cost-effectively. This is an expected outcome, not a failure of the service. No refund is provided in this circumstance, as the value of the engagement is the informed recommendation itself.

  9. Code Health Scorecard

    Where an existing application is in scope, the Code Health Scorecard combines automated static analysis and dependency scanning with manual expert review, and produces a severity-prioritised list of findings with a fix, refactor or rebuild recommendation for each component reviewed.

    The specific tools used are selected by us and may change between engagements. The Scorecard reflects our professional opinion at a point in time, based on the code and access made available to us. It is not a penetration test, formal security certification, or exhaustive audit. We are not liable for defects or vulnerabilities not identified, for parts of the system we were not granted access to, or for issues arising after the review date.

  10. Assessor-Builder Disclosure

    Rocking Tech may also deliver the subsequent Custom Platform Build if you proceed. We disclose this potential conflict of interest and mitigate it by including "don't build" and "use off-the-shelf" options in every Discovery Report. The deliverable is portable and may be shared with any third party.

  11. Contract

    Each Discovery Sprint engagement is governed by a separate 1–2 page Discovery Letter signed by both parties before commencement, covering confidentiality, cooperation requirements, and the non-refundable nature of the fee. The Discovery Letter, together with these Terms, constitutes the full agreement for the engagement.

Technical Due Diligence

  1. Service Description

    Technical Due Diligence is a fixed-fee independent assessment of a target software business's code, architecture, infrastructure, delivery practices and team, commissioned by an investor, acquirer, or an adviser acting on their behalf. Two engagement levels are available: Technical Review (10 working days) and Full Technical Due Diligence (15 working days). Deliverables and timescales are confirmed in writing at scoping.

  2. Who We Act For

    We act solely for the commissioning party named in the scoping confirmation. No duty of care is owed to the target, to any other party to the transaction, or to any person who is shown the report. The report may not be relied upon by any third party, including lenders, co-investors or subsequent purchasers, without our prior written agreement and, where we agree, on terms including a reliance letter and a separate liability position.

  3. Access and Confidentiality

    The engagement is performed under NDA. We require read-only access to source repositories, infrastructure, the issue tracker and project documentation, and interviews with the target's technical personnel. Where access is withheld or incomplete, we proceed on what is available and the report states expressly what was and was not inspected. The Codebase Access provisions in the General Terms apply.

  4. AI and Third-Party Tools

    Target code is analysed within an isolated environment using static analysis and dependency tooling. Target source code is not submitted to third-party generative AI services. Any AI-assisted tooling used in preparing the report operates under the terms in the General Terms and is limited to our own working materials.

  5. Nature of the Opinion

    The report is our professional opinion at a point in time, based on the code, systems, documents and interviews made available to us within the agreed timescale. It is a technical assessment only. It is not financial, legal, tax or commercial advice, not an audit, not a penetration test, and not a security certification. It is not a warranty as to the condition of the target's technology, and it does not verify statements made to us by the target's personnel beyond checking them against the evidence inspected.

  6. Findings and Classification

    Findings are costed and classified on the basis of our assessment of remediation effort. Cost and effort estimates are indicative and are not quotations for the work described. Classification of a finding as a price adjustment, condition of completion, or reason not to proceed is a technical recommendation; the commercial decision is yours.

  7. Independence and Conflicts

    We disclose any known relationship with the target, its shareholders or its advisers before accepting an engagement, and will decline where a conflict cannot be managed. We hold no interest in the target and receive no commission or success fee from any party. Where you subsequently engage us to deliver remediation or build work, that is a separate engagement under its own terms.

  8. Assessor-Builder Disclosure

    Rocking Tech may be engaged to deliver remediation or build work identified in a report. We disclose this potential conflict and mitigate it by costing findings on a market basis rather than by reference to our own rates, and by classifying findings independently of whether we would perform the work.

  9. Payment and Cancellation

    Payment terms are as stated in the scoping confirmation. Where the transaction is abandoned or the target withdraws access after commencement, fees for work performed to that date remain payable and we will deliver the work completed.

  10. Timetable

    Stated delivery periods run in working days from the date effective access is granted, and are extended by any delay in access, information, or the availability of interviewees.

  11. Credit

    Where stated at scoping, the Technical Review fee is credited in full against a Full Technical Due Diligence engagement commissioned on the same target within the period stated. The credit is not transferable to another target or another service and cannot be redeemed as cash.

  12. Liability

    Our total liability for a Technical Due Diligence engagement shall not exceed the fee paid for that engagement. We are not liable for matters not identified where access was not granted, for changes to the target's systems after the assessment date, for the outcome of the transaction, or for any decision taken or not taken on the basis of the report.

Platform Rescue and the Platform Rescue Call

  1. Service Description

    Platform Rescue is an entry point for clients with existing applications (built using AI coding tools, freelancers, or other developers) that are not functioning correctly in production. The service pathway begins with a free Platform Rescue Call and, where appropriate, proceeds to a Platform Discovery Sprint and/or Custom Platform Build under their respective terms.

  2. Platform Rescue Call

    The initial Platform Rescue Call is a free, no-obligation consultation as described in the Consultations section above. It does not constitute a code review, audit, or professional assessment.

  3. Applicable Terms

    If you proceed from a Platform Rescue Call to a Platform Discovery Sprint, the Platform Discovery Sprint terms apply. If you proceed to a Custom Platform Build, the Custom Platform Builds terms apply. Platform Rescue is not a standalone paid product — it is a consultation pathway governed by the terms of whichever paid service you engage.

  4. No Emergency Service

    Platform Rescue is not an emergency or on-call service. We do not guarantee same-day, next-day, or any specific response time for assessment calls. We operate during standard UK business hours (Monday to Friday, excluding public holidays).

  5. Existing Codebase Assessment

    Where we assess an existing codebase as part of a Discovery Sprint, our assessment reflects our professional opinion at a point in time based on the information and access provided. We are not liable for issues not identified in our assessment, issues that arise after the assessment, or issues in parts of the system we were not granted access to review.

Custom Platform Builds

  1. Service Description

    Custom Platform Builds are bespoke web application development projects, priced per project depending on complexity. Each project includes discovery and strategy, full-stack development, custom UI/UX design, testing, deployment, documentation, and one month of post-launch support.

  2. Proposal and Specification

    Every Custom Platform Build is preceded by a written proposal and specification document that defines the project scope, deliverables, timeline, payment schedule, and any specific terms. The proposal is provided within 3–5 business days of a discovery call or upon completion of a Platform Discovery Sprint. The signed proposal forms part of these Terms for that engagement.

  3. Payment Structure

    Unless otherwise specified in the proposal:

    • 30% deposit is due before work commences
    • Remaining balance is due in milestones as defined in the proposal
    • Final payment is due before final handover of production access and source code
    • All prices are exclusive of VAT

    The deposit is non-refundable once work has commenced. Milestone payments are due within 14 days of invoice.

  4. Fixed Pricing

    All Custom Platform Builds are quoted at a fixed price based on the agreed specification. We do not charge hourly rates. The fixed price covers the scope defined in the proposal. Work outside this scope is quoted separately as a change request.

  5. Change Requests

    Changes to the agreed specification during development are handled as change requests. Minor adjustments are accommodated flexibly. Significant scope changes are quoted separately with a revised timeline and must be agreed in writing before work proceeds. We reserve the right to determine whether a requested change is minor or significant.

  6. Timeline

    Delivery timelines are estimates based on the agreed scope and assume timely client feedback and materials. Typical timelines are 8–16 weeks. Delays caused by late client feedback, changed requirements, or expanded scope do not constitute a breach of our delivery obligations.

  7. Technology

    Unless otherwise agreed, platforms are built using Laravel and Vue.js. These are industry-standard, open-source frameworks with large developer communities. You are not locked into proprietary technology.

  8. Third-Party Integrations

    Where the specification includes integration with third-party systems (for example CRM, accounting, payment, email or scheduling platforms), delivery depends on those providers making a suitable API available, on you holding the necessary plan or licence, and on you granting timely access and credentials.

    Integration complexity is assessed at discovery and priced on the information available at that time. Where a provider's API is withdrawn, materially changed, rate-limited, or turns out to be unsuitable, we will tell you and propose an alternative; any resulting rework is quoted separately and does not constitute a failure to deliver. We are not liable for the availability, accuracy, pricing or continued operation of any third-party system.

  9. Ownership and Handover

    Upon full payment:

    • You own all custom code, designs, and documentation created specifically for your project
    • Source code is delivered via a Git repository
    • You receive full administrative access to the deployed application
    • Our proprietary methodologies, templates, and frameworks remain our property
    • Third-party software (frameworks, packages, libraries) remains licensed under their respective open-source or commercial licences

  10. Post-Launch Support

    One month (30 calendar days) of post-launch support is included from the date of production deployment. This covers bug fixes and minor adjustments directly related to our development work. It does not include new feature development, content updates, third-party service changes, or issues caused by modifications made by you or others after handover.

  11. Ongoing Maintenance

    After the included support period, ongoing maintenance and development is available under our Laravel Support and Maintenance terms or on an ad-hoc basis quoted per request.

  12. Hosting

    We set up hosting in your name, typically using providers such as DigitalOcean, AWS, or Hetzner. Hosting costs are your responsibility. We are not responsible for hosting provider outages, pricing changes, or service discontinuation.

  13. Testing and Quality Assurance

    We test all platforms across major browsers and devices before delivery. We cannot guarantee compatibility with every browser version, device, or screen size. We do not perform formal security penetration testing unless specifically scoped and priced. Our testing covers functional requirements defined in the specification.

  14. Project Cancellation

    If you cancel a project after work has commenced, the deposit and any milestone payments made to date are non-refundable. Partially completed work is delivered only if all outstanding invoices are paid in full.

  15. Warranty

    We provide a 30-day warranty from production deployment covering defects in our development work. This does not cover issues arising from third-party services, hosting environments, client modifications, or requirements not included in the agreed specification.

Laravel Support and Maintenance

  1. Service Description

    Laravel Support and Maintenance is a monthly retainer service for businesses running Laravel web applications. Three tiers are available:

    • Professional — 6 hours/month, next-business-day response
    • Business — 10 hours/month, same-day urgent response, 2 hours rollover
    • Enterprise — 20 hours/month, 4-hour critical response, 4 hours rollover

    Requirements beyond the Enterprise tier — higher hour allocations, a dedicated developer, or bespoke response commitments — are scoped and quoted as a separate engagement and are not covered by these retainer terms.

    Exact inclusions per tier are as described on the Laravel Support product page at the time of sign-up.

  2. Billing and Payment

    Monthly fees are charged in advance on the same date each month via Stripe or bank transfer. You authorise recurring charges until you cancel. Failed payments may result in service suspension until the account is brought current.

  3. Minimum Term

    The minimum commitment is 3 months from the date of first payment. After the minimum term, you may cancel at any time with 30 days' written notice. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial months.

  4. Hours and Rollover

    Monthly hours are allocated per your tier. Unused hours expire at the end of each month unless rollover is included in your tier. Rollover hours expire if not used in the following month. Hours cannot be accumulated beyond one month's rollover. Hours are not transferable between months beyond the stated rollover allowance.

  5. Scope of Support

    Support covers: bug fixes, security patches, Laravel and PHP version updates, performance optimisation, minor enhancements, server monitoring, and emergency response — all for the specific Laravel application(s) covered by the retainer.

    Support does not cover: new feature development beyond the monthly hour allocation, redesign work, content updates, third-party service issues outside our control, or support for code written by others that falls outside the application covered by the retainer (unless assessed and agreed separately).

  6. Response Times

    Response times are measured during UK business hours (Monday to Friday, 9am–5pm, excluding public holidays). Response time means acknowledgement of the issue, not resolution. Resolution time depends on complexity and is not guaranteed.

  7. Emergency Work

    Work required outside standard business hours or beyond the monthly allocation may be performed at our discretion and billed at our standard ad-hoc rate. Emergency work is not guaranteed and depends on availability.

  8. Codebase Onboarding

    For applications not built by Rocking Tech, we may require a paid onboarding assessment before accepting a retainer. This is to evaluate the codebase quality, documentation, and maintainability. The assessment fee is quoted separately and is non-refundable.

  9. Supported Versions

    We support Laravel 8 and above. Applications running Laravel 5.x, 6.x or 7.x, or unsupported PHP versions, require assessment before we accept a retainer and will normally require an upgrade first, quoted separately. Framework and language upgrades performed under a retainer are drawn from your monthly hour allocation unless separately scoped.

    Where an application depends on abandoned, unmaintained or end-of-life packages, we will identify them but do not warrant that they can be maintained, patched or secured.

  10. Direction and Delivery

    Every retainer is directed by our founder, who sets maintenance priorities and makes architecture decisions for your application.

    Delivery is provided by Rocking Tech as a company. We do not guarantee that any named individual will perform, or continue to perform, any particular task, and we may allocate work across our team or approved subcontractors at our discretion. Subcontractors are bound by equivalent confidentiality obligations and we remain responsible for the quality of their work.

  11. Plan Changes

    Plan upgrades and downgrades require 30 days' written notice. Upgrades may take effect immediately with prorated billing at our discretion. Downgrades take effect from the next billing cycle. Rollover hours accrued at a higher tier do not carry across a downgrade.

  12. Liability

    Our liability for support services is limited to the total fees paid in the preceding 12 months. We are not liable for issues arising from code we did not write, third-party service failures, hosting provider outages, or the client's own modifications to the codebase.

  13. Termination by Us

    We may terminate a retainer with 30 days' written notice if the codebase becomes unmaintainable, the client is persistently non-responsive, or the engagement is no longer commercially viable. In such cases, we will provide a handover document summarising the current state of the application.

Website Audit Services

  1. Service Description

    We offer website audit services at two tiers:

    • Snapshot Audit: Homepage and 1–2 key pages reviewed. Speed and mobile scan, basic SEO check, clarity and CTA review, PDF scorecard, top 5 quick fixes. 48-hour delivery from questionnaire completion.

    • Comprehensive Audit: Full website audit of all main pages. Technical deep-dive, complete SEO review, content and messaging audit, UX and conversion review, digital presence check. Professional report with prioritised action roadmap. 5 business day delivery from questionnaire completion.

  2. Payment

    Full payment is required before delivery begins. Payment is processed via Stripe.

  3. Delivery

    Delivery timelines commence from completion of our audit questionnaire, not from payment date. Reports are delivered as PDF documents via email. We are not responsible for email delivery failures due to spam filters or incorrect email addresses.

  4. Questionnaire

    You must complete our audit questionnaire within 7 days of payment. Failure to complete the questionnaire within 7 days may result in service cancellation without refund.

  5. Access

    We analyse publicly available information only. If your website requires login credentials or has access restrictions, you must provide access or accept that the audit will be limited to publicly accessible pages. No refunds are provided for incomplete audits due to access restrictions not disclosed at purchase.

  6. Advisory Only

    The audit provides advisory recommendations only. We make no guarantees about specific outcomes from implementing recommendations, including search engine rankings, visitor numbers, or conversion rates, nor about the timescale over which any change may take effect. Search engine and AI search behaviour is controlled by third parties and may change at any time. Responsibility for implementing changes and their results remains entirely with you.

  7. One-Time Review

    An audit is a one-time review reflecting the state of your website at the date of assessment. It is not a monitoring service, a retainer, or an ongoing engagement, and it does not include re-testing after changes are made. Any subsequent review is a new purchase.

  8. Report Support

    Snapshot Audit customers may raise brief clarification questions on the delivered report by email. Comprehensive Audit customers may raise questions on the findings and recommended next steps by email. Report support is limited to explaining what we have already delivered. It does not extend to implementation guidance, additional analysis, review of new or amended pages, or advice on matters outside the delivered scope, all of which are separately quoted.

  9. Credit Against Website Packages

    The audit fee is credited in full against a Website Package engagement where full payment for that package is received within 30 days of delivery of your audit report. The credit is limited to one audit per package, expires after 30 days, applies only to Website Packages, and cannot be transferred, combined with any other credit or offer, or redeemed for cash. Where a credit is applied and the package is subsequently cancelled, the credited audit fee is treated as earned and is non-refundable.

  10. Scope Limitations

    Audits do not include implementation of recommendations, ongoing consultation, website redesign, content creation, competitor analysis (unless specifically included), or additional revisions beyond the specified deliverable.

  11. Liability

    Our total liability for audit services shall not exceed the amount paid for the specific audit. We are not liable for issues not identified in the audit, outcomes from implementing or not implementing recommendations, or the accuracy of third-party tools used in analysis.

Website Packages

  1. Service Description

    We offer two website packages:

    • Starter Package: Up to 10 pages with a bespoke design, built to your brief from your existing brand materials. Mobile-responsive, contact form, basic SEO, SSL. Delivery within 5 working days of questionnaire completion.

    • Business Package: Up to 20 pages with custom design. One business integration from our approved list (e.g. booking, payments, email capture, or CRM). Comprehensive SEO setup. Delivery within 2 weeks of questionnaire completion. Full payment before work commences.

  2. Payment

    Both packages require full payment before work commences. All payments are non-refundable once work has commenced.

  3. Content

    You are solely responsible for providing all website content including text, images, logos, and other materials. Bespoke design means we lay out and style your site to your brief; it does not include copywriting, photography, illustration, logo design or the creation of brand identity assets. Where you have no existing brand materials, we design from reasonable assumptions and you accept the result as delivered, subject to the revision rounds below. Content must be provided in appropriate digital formats and must be legally owned by you or properly licensed.

  4. Questionnaire and Timelines

    Delivery timelines commence from completion of our project questionnaire, not from payment date. You must complete the questionnaire within 7 days of payment. Delays in providing content or feedback extend the timeline without penalty to us.

  5. Revisions

    The Starter Package includes two revision rounds. The Business Package includes three revision rounds plus minor content updates for 30 days post-launch.

    A revision round means one consolidated set of change requests, submitted together, covering text, imagery, colour and layout adjustments within the delivered design direction. It does not include a change of design direction, a restructure of the site's pages or navigation, or work arising from content or brand materials supplied after the design was produced. Requests of that kind are quoted separately.

    Additional revision rounds are charged at the rate stated on the Website Packages page at the time of purchase. Revision requests must be submitted within 7 days of preview delivery. Failure to request revisions within this timeframe constitutes acceptance.

  6. Technology

    Websites are built using self-hosted WordPress with a custom theme developed to your brief. WordPress itself, together with any parent theme, plugins, fonts, stock imagery and libraries used in the build, remains the property of its respective creator and is licensed for your use. Upon full payment, you own the custom theme and all customisations created specifically for your project.

  7. Hosting and Domains

    We deploy the completed website to a hosting provider of your choice and configure the account in your name. Hosting and domain costs are your responsibility and are paid by you directly to the provider. We commonly recommend providers such as DigitalOcean or Hetzner but do not resell, control or guarantee any provider's service.

    We are not responsible for hosting or domain provider outages, price changes, service discontinuation, expiry of domains or certificates, or any loss arising from them. Ongoing hosting management, backups and uptime monitoring are not included and are available only under a separate support arrangement.

  8. Ownership and Third-Party Licences

    Upon full payment you own the customisations created specifically for your project and there is no lock-in to us. WordPress itself, together with any themes, plugins, fonts, stock imagery and libraries used in the build, remains the property of its respective owner and is licensed to you under that owner's terms. Where a third-party component requires an ongoing licence, subscription or renewal to continue functioning, that cost is yours from handover.

  9. Strategy and Consultancy Not Included

    Website Packages cover design and build to the agreed brief. They do not include brand strategy, positioning, market research, competitor analysis, conversion strategy, SEO campaign planning, or business advice. Where that level of input is required, it is available through our Website Audit services or as a separately quoted engagement. Informal comments made during a call or in correspondence are not professional advice and are not relied upon.

  10. Package Changes and Upgrades

    You may move from the Starter Package to the Business Package before work commences by paying the difference. After work has commenced, any change of package or addition of scope is treated as a new engagement, quoted separately, with its own timeline. Fees already paid are not refundable on a change of package.

  11. Attribution

    We retain the right to display a discreet "Website by Rocking Tech" credit, linking to rockingtech.co.uk, in the footer of the delivered website.

  12. Post-Launch Support

    Both packages include 30 days of basic technical support covering bug fixes directly related to our work. This does not include content updates, training beyond basic WordPress usage, or assistance with third-party services.

  13. Content Standards

    You warrant that all content is legal and does not violate third-party rights. We reserve the right to terminate any project without refund if content is illegal, harmful, or could expose us to legal liability. Our determination of content appropriateness is final.

  14. Scope Limitations

    Website packages do not include ongoing content creation, SEO campaigns, social media management, email marketing, or integrations beyond those specified. Requests outside the defined scope are quoted separately.

Contact Information

For questions about these Terms or any of our services:

Rocking Tech Ltd

Company No. 12280796, registered in England and Wales.