Company Information
Rocking Tech Ltd is a company registered in England and Wales (Company No. 12280796) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.
These Terms and Conditions govern your use of any services provided by Rocking Tech Ltd ("Rocking Tech", "we" or "us"). By purchasing any service, engaging our consultancy, or using our tools, you ("you" or the "Client") agree to be bound by these Terms.
Legal Agreement
These Terms form a legally binding agreement between you and Rocking Tech. If you are purchasing on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, in which case "you" refers to that entity.
You must be 18 years of age or older (or the age of legal majority in your jurisdiction) to use our services. If you do not meet these requirements or do not agree to these Terms, you may not purchase or use our services.
Business Use
Rocking Tech services are intended for business and professional use only. By engaging our services, you confirm you are acting in a business capacity and not as a consumer, unless otherwise specified.
Payment Terms
General Payment Policy
No Refunds Policy
All payments are final and non-refundable except where we are legally required to provide refunds or where service-specific terms state otherwise. We may, at our sole discretion, provide refunds in exceptional circumstances such as:
Any discretionary refund is a one-time courtesy and does not waive our standard no-refunds policy.
Late Payments
For ongoing services or milestone-based payments, if payment is overdue we reserve the right to suspend all work and withhold deliverables until the account is brought current. We may charge interest on overdue amounts at 4% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Deposits
Where a deposit is required, it is non-refundable once work has commenced. The deposit secures your place in our schedule and compensates for the opportunity cost of declining other work.
Intellectual Property Rights
Our Intellectual Property
All rights, title, and interest in Rocking Tech's methodologies, processes, software, templates, frameworks, assessment tools, questionnaires, and any proprietary materials remain our exclusive property. We grant you only the specific rights explicitly stated in your service agreement or service-specific terms.
Your Content and Data
You retain ownership of all content and data you provide to us. By engaging our services, you grant us a limited licence to use your content solely for the purpose of delivering the contracted services.
Work Product Ownership
Unless otherwise specified in service-specific terms:
Confidentiality and Data Protection
Confidentiality
We treat all client information as confidential and will not disclose details about your business, projects, codebases, or any proprietary information to third parties except as required by law or with your explicit consent.
Data Protection
Our collection and use of your personal data is governed by our Privacy Policy, available at https://rockingtech.co.uk/privacy. We process your data in accordance with UK GDPR and the Data Protection Act 2018.
Data Retention
We retain project data and communications for 12 months after service completion for quality assurance and support purposes, unless otherwise specified in service-specific terms. After this period, data is securely deleted unless required for legal compliance or active ongoing services.
Codebase Access
Where you grant us access to source code repositories, production systems, databases, or hosting accounts, we will use this access solely for the purpose of delivering the contracted service. We will not copy, retain, or distribute your codebase or data beyond what is necessary for service delivery. Access credentials provided to us will be treated as confidential information.
General Limitations and Disclaimers
Service Disclaimers
All services are provided "as is" without warranties of any kind beyond those explicitly stated in service-specific terms. We make no guarantees about specific outcomes, performance improvements, revenue results, or business results from our services.
Limitation of Liability
To the fullest extent permitted by law:
Third-Party Tools and Services
We may use third-party tools, APIs, frameworks, and services in delivering our work. We are not responsible for the accuracy, availability, pricing changes, or performance of these third-party services. Where our deliverables depend on third-party services, we will document these dependencies but do not guarantee their continued availability.
Force Majeure
We shall not be liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including technical failures, internet outages, third-party service disruptions, pandemics, government actions, or other force majeure events.
Client Obligations
By engaging our services, you agree to:
Client Delays
Where project timelines depend on your input, feedback, or materials, delays caused by you do not extend our delivery obligations beyond a reasonable adjustment. Persistent non-responsiveness (failure to respond for 14+ consecutive days during an active engagement) may be treated as constructive termination at our discretion, in which case fees already paid are non-refundable.
Termination
Your Termination Rights
You may terminate ongoing services with appropriate notice as specified in service-specific terms. Fixed-fee services cannot be cancelled once work has commenced, and fees are non-refundable.
Our Termination Rights
We may terminate any service immediately if you:
Effect of Termination
Upon termination:
Portfolio and Case Studies
We may use your completed project in our portfolio, case studies, and marketing materials, including your company name and logo. We may reference the engagement in promotional activities. If you require confidentiality regarding the engagement, you must request this in writing before the project commences, and we will agree reasonable terms.
Subcontractors
We may use subcontractors to deliver parts of our services. Subcontractors are bound by equivalent confidentiality obligations. We remain responsible for the quality of work delivered by our subcontractors.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter informally through good-faith negotiation before pursuing formal legal proceedings. Either party may initiate informal resolution by sending written notice of the dispute to the other party.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Changes to Terms
We may update these Terms from time to time. Material changes will be posted on our website and will apply to future purchases or service agreements. The version in effect at the time you engage a service applies to that engagement. Continued use of our services after changes constitutes acceptance of the updated Terms for new engagements.
Entire Agreement
These General Terms, together with any applicable service-specific terms, any signed service agreement or Discovery Letter, and our Privacy Policy, constitute the entire agreement between you and Rocking Tech regarding our services and supersede any prior agreements, proposals, or communications.
Service Description
We offer various consultation calls including Discovery Calls, App Assessment Calls, Automation Consultations, Laravel Support Calls, and General Enquiry calls. These are scheduled via our online booking system.
Free Consultations
Initial consultation calls are provided at no charge and without obligation. They are intended for mutual assessment of fit, not for the delivery of professional advice. While we aim to be helpful during these calls, no client relationship is formed and no duty of care arises from a free consultation alone.
No Obligation
A consultation call does not constitute a commitment from either party to proceed with any paid engagement. Any proposals, estimates, or recommendations discussed during a call are indicative only and are not binding until formalised in a written agreement or accepted proposal.
Rescheduling and No-Shows
We ask for 24 hours' notice if you need to reschedule. Repeated no-shows (two or more without notice) may result in us declining to schedule further calls.
Recording
Consultation calls are not recorded by us unless we obtain your explicit consent. You may not record calls without our consent.
Service Description
The MVP Readiness Score is a free, self-service assessment tool available at rockingtech.co.uk/tools/mvp-readiness. It provides a personalised readiness score based on your answers to a series of questions.
No Account Required
The tool does not require account creation, login, or email submission to deliver results. On-screen results are displayed immediately upon completion.
Advisory Only
The score and any associated recommendations are advisory only and do not constitute professional advice. They are intended to help you assess your own readiness and should not be relied upon as the sole basis for business decisions.
Data Collection
Session data is collected when you complete the quiz, as described in our Privacy Policy and Legitimate Interest Assessment. This includes anonymised usage data for product improvement. IP addresses are encrypted at rest. No data is shared with third parties. Full details are available in our Privacy Policy.
No Warranty
We make no guarantees about the accuracy, completeness, or suitability of the assessment for your specific circumstances. The tool is provided "as is" without warranty of any kind.
Service Description
The AI Automation Solution is a fixed-fee automation service starting from £2,500 +VAT. We identify workflows to automate, build production-grade automation using tools including but not limited to OpenAI, Vertex AI, n8n, Make, and custom integrations, and provide post-launch support.
Scope and Deliverables
The specific scope, number of workflows, integrations, and deliverables for each engagement are defined in a written proposal or statement of work provided before commencement. The proposal forms part of these terms for that engagement.
Payment
Full payment is required before work commences unless a deposit structure is specified in the proposal. All prices are exclusive of VAT.
Third-Party Costs
Our fee covers our design, build, and support work. It does not cover third-party subscription costs (API usage, n8n hosting, Make plans, OpenAI credits, etc.) required to run the automations in production. You are responsible for maintaining and paying for these third-party services after handover.
Support Period
A 30-day post-launch support period is included, covering bug fixes and adjustments to the delivered automations. This does not include building new automations, expanding scope, or support for issues caused by changes to third-party APIs or services beyond our control.
Ownership
Upon full payment, you own the specific automation workflows, configurations, and documentation created for your project. Our methodology, templates, and proprietary processes remain our property.
No Performance Guarantees
While we design automations to save time and reduce manual work, we make no guarantees about specific time savings, cost reductions, or business outcomes. Automation performance depends on data quality, third-party service reliability, and your team's adoption of the workflows.
Service Description
The Platform Discovery Sprint is a fixed-fee, 3-week technical assessment priced at £4,500 +VAT. It produces a Platform Discovery Report (15–20 pages), architecture diagram, and a 60-minute recorded presentation walkthrough. For existing applications, a Code Health Scorecard is included.
Payment
Payment of £4,500 +VAT is required in full before the kickoff workshop is scheduled. Payment is non-refundable once the engagement has commenced.
Pre-Work Questionnaire
You are required to complete a structured pre-work questionnaire before the kickoff workshop. Failure to complete the questionnaire within 7 days of payment may delay the engagement without extending our delivery timeline.
Client Time Commitment
The sprint requires approximately 3.5–4.5 hours of your time across 3–4 scheduled touchpoints over 3 weeks. Failure to attend scheduled calls or provide requested information may delay delivery or reduce the depth of the deliverable.
Scope
Each Discovery Sprint covers one platform, one application, or one set of technical decisions. Additional platforms or applications require separate engagements. Scope is defined at kickoff and cannot be expanded during the sprint without mutual written agreement.
Deliverable Ownership
Upon full payment, you own all deliverables specific to your project, including the Platform Discovery Report, architecture diagram, presentation recording, and Code Health Scorecard. You may share these with any third party. Rocking Tech retains ownership of its assessment methodology, templates, frameworks, and questionnaire structure.
Build Credit
The £4,500 Discovery Sprint fee is credited in full against a Custom Platform Build engagement signed within 30 days of the deliverable presentation. After 30 days, the credit expires and the deliverable stands as a standalone engagement. The credit cannot be applied to other services, transferred, or redeemed as cash.
Honest Recommendation
The Discovery Sprint may recommend that you do not build a custom platform — for example, if an off-the-shelf solution would serve your needs more cost-effectively. This is an expected outcome, not a failure of the service. No refund is provided in this circumstance, as the value of the engagement is the informed recommendation itself.
Assessor-Builder Disclosure
Rocking Tech may also deliver the subsequent Custom Platform Build if you proceed. We disclose this potential conflict of interest and mitigate it by including "don't build" and "use off-the-shelf" options in every Discovery Report. The deliverable is explicitly designed to be portable — you are encouraged to share it with other developers for comparison.
Contract
Each Discovery Sprint engagement is governed by a separate 1–2 page Discovery Letter signed by both parties before commencement, covering confidentiality, cooperation requirements, and the non-refundable nature of the fee. The Discovery Letter, together with these Terms, constitutes the full agreement for the engagement.
Service Description
Platform Rescue is an entry point for clients with existing applications (built using AI coding tools, freelancers, or other developers) that are not functioning correctly in production. The service pathway begins with a free App Assessment Call and, where appropriate, proceeds to a Platform Discovery Sprint and/or Custom Platform Build under their respective terms.
App Assessment Call
The initial App Assessment Call is a free, no-obligation consultation as described in the Consultations section above. It does not constitute a code review, audit, or professional assessment.
Applicable Terms
If you proceed from an App Assessment Call to a Platform Discovery Sprint, the Platform Discovery Sprint terms apply. If you proceed to a Custom Platform Build, the Custom Platform Builds terms apply. Platform Rescue is not a standalone paid product — it is a consultation pathway governed by the terms of whichever paid service you engage.
No Emergency Service
Platform Rescue is not an emergency or on-call service. We do not guarantee same-day, next-day, or any specific response time for assessment calls. We operate during standard UK business hours (Monday to Friday, excluding public holidays).
Existing Codebase Assessment
Where we assess an existing codebase as part of a Discovery Sprint, our assessment reflects our professional opinion at a point in time based on the information and access provided. We are not liable for issues not identified in our assessment, issues that arise after the assessment, or issues in parts of the system we were not granted access to review.
Service Description
Custom Platform Builds are bespoke web application development projects, typically priced between £25,000 and £75,000 +VAT depending on complexity. Each project includes discovery and strategy, full-stack development, custom UI/UX design, testing, deployment, documentation, and one month of post-launch support.
Proposal and Specification
Every Custom Platform Build is preceded by a written proposal and specification document that defines the project scope, deliverables, timeline, payment schedule, and any specific terms. The proposal is provided within 3–5 business days of a discovery call or upon completion of a Platform Discovery Sprint. The signed proposal forms part of these Terms for that engagement.
Payment Structure
Unless otherwise specified in the proposal:
The deposit is non-refundable once work has commenced. Milestone payments are due within 14 days of invoice.
Fixed Pricing
All Custom Platform Builds are quoted at a fixed price based on the agreed specification. We do not charge hourly rates. The fixed price covers the scope defined in the proposal. Work outside this scope is quoted separately as a change request.
Change Requests
Changes to the agreed specification during development are handled as change requests. Minor adjustments are accommodated flexibly. Significant scope changes are quoted separately with a revised timeline and must be agreed in writing before work proceeds. We reserve the right to determine whether a requested change is minor or significant.
Timeline
Delivery timelines are estimates based on the agreed scope and assume timely client feedback and materials. Typical timelines are 8–16 weeks. Delays caused by late client feedback, changed requirements, or expanded scope do not constitute a breach of our delivery obligations.
Technology
Unless otherwise agreed, platforms are built using Laravel and Vue.js. These are industry-standard, open-source frameworks with large developer communities. You are not locked into proprietary technology.
Ownership and Handover
Upon full payment:
Post-Launch Support
One month (30 calendar days) of post-launch support is included from the date of production deployment. This covers bug fixes and minor adjustments directly related to our development work. It does not include new feature development, content updates, third-party service changes, or issues caused by modifications made by you or others after handover.
Ongoing Maintenance
After the included support period, ongoing maintenance and development is available under our Laravel Support and Maintenance terms or on an ad-hoc basis quoted per request.
Hosting
We set up hosting in your name, typically using providers such as DigitalOcean, AWS, or Hetzner. Hosting costs (typically £10–50/month) are your responsibility. We are not responsible for hosting provider outages, pricing changes, or service discontinuation.
Testing and Quality Assurance
We test all platforms across major browsers and devices before delivery. We cannot guarantee compatibility with every browser version, device, or screen size. We do not perform formal security penetration testing unless specifically scoped and priced. Our testing covers functional requirements defined in the specification.
Project Cancellation
If you cancel a project after work has commenced, the deposit and any milestone payments made to date are non-refundable. Partially completed work is delivered only if all outstanding invoices are paid in full.
Warranty
We provide a 30-day warranty from production deployment covering defects in our development work. This does not cover issues arising from third-party services, hosting environments, client modifications, or requirements not included in the agreed specification.
Service Description
Laravel Support and Maintenance is a monthly retainer service for businesses running Laravel web applications. Four tiers are available:
Exact inclusions per tier are as described on the Laravel Support product page at the time of sign-up.
Billing and Payment
Monthly fees are charged in advance on the same date each month via Stripe or bank transfer. You authorise recurring charges until you cancel. Failed payments may result in service suspension until the account is brought current.
Minimum Term
The minimum commitment is 3 months from the date of first payment. After the minimum term, you may cancel at any time with 30 days' written notice. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial months.
Hours and Rollover
Monthly hours are allocated per your tier. Unused hours expire at the end of each month unless rollover is included in your tier. Rollover hours expire if not used in the following month. Hours cannot be accumulated beyond one month's rollover. Hours are not transferable between months beyond the stated rollover allowance.
Scope of Support
Support covers: bug fixes, security patches, Laravel and PHP version updates, performance optimisation, minor enhancements, server monitoring, and emergency response — all for the specific Laravel application(s) covered by the retainer.
Support does not cover: new feature development beyond the monthly hour allocation, redesign work, content updates, third-party service issues outside our control, or support for code written by others that falls outside the application covered by the retainer (unless assessed and agreed separately).
Response Times
Response times are measured during UK business hours (Monday to Friday, 9am–5pm, excluding public holidays). Response time means acknowledgement of the issue, not resolution. Resolution time depends on complexity and is not guaranteed.
Emergency Work
Work required outside standard business hours or beyond the monthly allocation may be performed at our discretion and billed at our standard ad-hoc rate. Emergency work is not guaranteed and depends on availability.
Codebase Onboarding
For applications not built by Rocking Tech, we may require a paid onboarding assessment before accepting a retainer. This is to evaluate the codebase quality, documentation, and maintainability. The assessment fee is quoted separately and is non-refundable.
Liability
Our liability for support services is limited to the total fees paid in the preceding 12 months. We are not liable for issues arising from code we did not write, third-party service failures, hosting provider outages, or the client's own modifications to the codebase.
Termination by Us
We may terminate a retainer with 30 days' written notice if the codebase becomes unmaintainable, the client is persistently non-responsive, or the engagement is no longer commercially viable. In such cases, we will provide a handover document summarising the current state of the application.
Service Description
We offer website audit services at two tiers:
Payment
Full payment is required before delivery begins. Payment is processed via Stripe.
Delivery
Delivery timelines commence from completion of our audit questionnaire, not from payment date. Reports are delivered as PDF documents via email. We are not responsible for email delivery failures due to spam filters or incorrect email addresses.
Questionnaire
You must complete our audit questionnaire within 7 days of payment. Failure to complete the questionnaire within 7 days may result in service cancellation without refund.
Access
We analyse publicly available information only. If your website requires login credentials or has access restrictions, you must provide access or accept that the audit will be limited to publicly accessible pages. No refunds are provided for incomplete audits due to access restrictions not disclosed at purchase.
Advisory Only
The audit provides advisory recommendations only. We make no guarantees about specific outcomes from implementing recommendations, including search engine rankings, visitor numbers, or conversion rates. Responsibility for implementing changes and their results remains entirely with you.
Scope Limitations
Audits do not include implementation of recommendations, ongoing consultation, website redesign, content creation, competitor analysis (unless specifically included), or additional revisions beyond the specified deliverable.
Liability
Our total liability for audit services shall not exceed the amount paid for the specific audit. We are not liable for issues not identified in the audit, outcomes from implementing or not implementing recommendations, or the accuracy of third-party tools used in analysis.
Service Description
We offer two website packages:
Payment
Both packages require full payment before work commences. All payments are non-refundable once work has commenced.
Content
You are solely responsible for providing all website content including text, images, logos, and other materials. We do not provide copywriting, photography, or graphic design services beyond basic template customisation. Content must be provided in appropriate digital formats and must be legally owned by you or properly licensed.
Questionnaire and Timelines
Delivery timelines commence from completion of our project questionnaire, not from payment date. You must complete the questionnaire within 7 days of payment. Delays in providing content or feedback extend the timeline without penalty to us.
Revisions
The Starter Package includes two minor revision rounds (text changes and colour adjustments only). The Business Package includes two design revision rounds plus minor content updates for 30 days post-launch. Additional revisions are charged at £50 per round (Starter) or £150 per round (Business). Revision requests must be submitted within 7 days of preview delivery. Failure to request revisions within this timeframe constitutes acceptance.
Technology
Websites are built using WordPress with professional themes. Underlying themes and plugins remain the property of their respective creators and are licensed for your use. Upon full payment, you own all customisations made specifically for your project.
Post-Launch Support
Both packages include 30 days of basic technical support covering bug fixes directly related to our work. This does not include content updates, training beyond basic WordPress usage, or assistance with third-party services.
Content Standards
You warrant that all content is legal and does not violate third-party rights. We reserve the right to terminate any project without refund if content is illegal, harmful, or could expose us to legal liability. Our determination of content appropriateness is final.
Scope Limitations
Website packages do not include ongoing content creation, SEO campaigns, social media management, email marketing, or integrations beyond those specified. Requests outside the defined scope are quoted separately.
For questions about these Terms or any of our services:
Rocking Tech Ltd
124 City Road, London, EC1V 2NX, United Kingdom Email: info@rockingtech.co.uk Website: www.rockingtech.co.uk
Company No. 12280796, registered in England and Wales.
Last updated: March 2026