Company Information
Rocking Tech Ltd is a company registered in England and Wales (Company No. 12280796) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.
These Terms and Conditions govern your use of any services provided by Rocking Tech Ltd ("Rocking Tech", "we" or "us"). By purchasing any service or engaging with our company, you ("you" or the "Client") agree to be bound by these Terms.
Legal Agreement
These Terms form a legally binding agreement between you and Rocking Tech. If you are purchasing on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, in which case "you" refers to that entity.
You must be 18 years of age or older (or the age of legal majority in your jurisdiction) to use our services. If you do not meet these requirements or do not agree to these Terms, you may not purchase or use our services.
Business Use
cking Tech services are intended for business and professional use only. By engaging our services, you confirm you are acting in a business capacity and not as a consumer, unless otherwise specified.
Payment Terms
General Payment Policy
No Refunds Policy
All payments are final and non-refundable except where we are legally required to provide refunds (such as statutory consumer rights). We may, at our sole discretion, provide refunds in exceptional circumstances such as:
Any discretionary refund is a one-time courtesy and does not waive our standard no-refunds policy.
Late Payments
For ongoing services, if payment is overdue, we reserve the right to suspend service until the account is brought current. We may charge interest on overdue amounts at 4% per annum above the Bank of England base rate.
Intellectual Property Rights
Our Intellectual Property
All rights, title, and interest in Rocking Tech's methodologies, processes, software, designs, templates, and any proprietary materials remain our exclusive property. We grant you only the specific rights explicitly stated in your service agreement.
Your Content and Data
You retain ownership of all content and data you provide to us. By engaging our services, you grant us a limited licence to use your content solely for the purpose of delivering the contracted services.
Work Product Ownership
Unless otherwise specified in your service-specific terms:
Confidentiality and Data Protection
Confidentiality
We treat all client information as confidential and will not disclose details about your business, projects, or any proprietary information to third parties except as required by law or with your explicit consent.
Data Protection
Our collection and use of your personal data is governed by our Privacy Policy, available at https://rockingtech.co.uk/privacy. We process your data in accordance with UK GDPR and Data Protection Act 2018.
Data Retention
We retain project data and communications for 12 months after service completion for quality assurance and support purposes, unless otherwise specified in service-specific terms.
General Limitations and Disclaimers
Service Disclaimers
All services are provided "as is" without warranties of any kind. We make no guarantees about specific outcomes, performance improvements, or business results from our services.
Limitation of Liability
To the fullest extent permitted by law:
Force Majeure
We shall not be liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including technical failures, internet outages, pandemics, or other force majeure events.
Client Obligations
By engaging our services, you agree to:
Termination
Your Termination Rights
You may terminate ongoing services with appropriate notice as specified in service-specific terms. One-time services cannot be cancelled once work has commenced.
Our Termination Rights
We may terminate any service if you:
Effect of Termination
Upon termination:
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Changes to Terms
We may update these Terms from time to time. Material changes will be posted on our website and will apply to future purchases or service agreements. Continued use of our services after changes constitutes acceptance of the updated Terms.
Entire Agreement
These General Terms, together with any service-specific terms and our Privacy Policy, constitute the entire agreement between you and Rocking Tech regarding our services and supersede any prior agreements or communications.
Introduction
Welcome to Rocking Tech's Website Audit Services ("Services"). These Terms and Conditions ("Terms") govern your purchase and use of our Website Audit Services provided by Rocking Tech Ltd ("Rocking Tech", "we" or "us").
Rocking Tech Ltd is a company registered in England and Wales (Company No. 12280796) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.
By purchasing any Website Audit package, you ("you" or the "Client") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not purchase or use our Services.
Legal Agreement
These Terms form a legally binding agreement between you and Rocking Tech. If you are purchasing on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, in which case "you" refers to that entity.
Service Description
Snapshot Audit (£95)
Comprehensive Audit (£245)
Scope and Limitations
What We Analyse
What We Don't Include
Fixed Scope Policy
Our audit packages have clearly defined scopes to ensure consistent delivery and pricing. Requests for additional analysis beyond the stated scope may be declined or quoted separately.
Delivery Process
Your Obligations
Our Delivery Timeline
Delivery Method
All reports are delivered as PDF documents via email. We are not responsible for email delivery failures due to spam filters or incorrect email addresses.
Payment Terms
Fees
All fees are stated in British Pounds (GBP) and must be paid in full before service delivery begins. Prices are exclusive of VAT where applicable.
Payment Methods
We accept payment via Stripe checkout. By providing payment information, you authorize us to charge the full amount immediately upon purchase.
No Refunds Policy
All payments are final and non-refundable except where we are legally required to provide refunds (such as statutory consumer rights). We may, at our sole discretion, provide refunds in exceptional circumstances such as:
Any discretionary refund is a one-time courtesy and does not waive our standard no-refunds policy.
Website Access and Permissions
Your Authorization
By purchasing our audit services, you confirm that:
Technical Access
We require no special access to your website - we analyse publicly available information only. If your website requires login credentials or has access restrictions, you must either:
Failure to provide necessary access information during checkout will result in the audit being limited to publicly accessible pages only. No refunds will be provided for incomplete audits due to access restrictions not disclosed or resolved at the time of purchase.
Intellectual Property and Confidentiality
Your Content
You retain all rights to your website content and data. By engaging our services, you grant us a limited license to access, review, and analyse your website content solely for the purpose of providing the audit service.
Our Work Product
The audit methodology, analysis techniques, and report templates are our intellectual property. However, the specific findings and recommendations in your report belong to you.
Confidentiality
We treat all client information as confidential and will not disclose details about your website, business, or audit findings to any third party except as required by law.
Disclaimers and Limitations
No Guarantees
While we conduct thorough analysis using industry-standard tools and expertise, we make no guarantees about:
Advisory Nature
Our audit provides advisory recommendations only. The responsibility for implementing changes and their results remains entirely with you. We are not liable for any outcomes resulting from implementation or non-implementation of our recommendations.
Third-Party Tools
We may use various third-party tools and services in conducting audits. We are not responsible for the accuracy or availability of these tools, and any limitations they may have.
Limitation of Liability
Maximum Liability
To the fullest extent permitted by law, our total liability to you for any claims arising from the audit service shall not exceed the amount you paid for the specific audit package.
Excluded Damages
We shall not be liable for any:
Your Responsibility
You acknowledge that:
Data Protection and Privacy
Our collection and use of your personal data is governed by our Privacy Policy, available at [https://rockingtech.co.uk/privacy]. We process your data in accordance with UK GDPR and Data Protection Act 2018.
Data We Collect
Data Retention
We retain audit data for 12 months after delivery for quality assurance and potential follow-up questions. Data is then securely deleted unless required for legal compliance.
Cancellation and Termination
Your Cancellation Rights
You may cancel your order:
Once we begin analysis, cancellation may not be possible due to the bespoke nature of the work.
Our Termination Rights
We may terminate the service if:
Force Majeure
We shall not be liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including but not limited to technical failures, internet outages, or other force majeure events.
Introduction and Service Scope
These terms govern our website development services, including the Rapid Web Starter Package and Business Website Package. By purchasing any website development service, you agree to these terms in addition to our General Terms. All website development services are provided as fixed-scope packages with clearly defined deliverables, timelines, and limitations.
Service Definitions
Rapid Web Starter Package
The Rapid Web Starter Package is a template-based website service priced at £500. This service includes the development of a 3-5 page website using professional templates, basic customisation with client branding, mobile-responsive design, contact form integration, basic SEO implementation, and SSL certificate configuration. Delivery is guaranteed within 5 working days of questionnaire completion.
Business Website Package
The Business Website Package is a premium theme customisation service priced at £1,500. This service includes the development of up to 10 pages using premium WordPress themes, advanced customisation with client branding, implementation of one business integration from our approved list, comprehensive SEO setup, and mobile-responsive design. Delivery is guaranteed within 2 weeks of questionnaire completion. Payment is structured as a £750 deposit to commence work and £750 final payment upon completion.
Project Commencement and Timeline
Website development begins only after receipt of payment and completion of our project questionnaire. You must complete the project questionnaire within 7 days of payment, failing which we may terminate the service without refund. The delivery timeline commences from questionnaire completion, not from payment date. All delivery timelines are calculated in UK business days, excluding weekends and public holidays.
Client Obligations and Content Provision
You are solely responsible for providing all website content, including text, images, logos, and other materials. We do not provide copywriting, photography, or graphic design services. All content must be provided in appropriate digital formats and must be legally owned by you or properly licensed. Failure to provide content in a timely manner may delay project completion without extending our delivery guarantee.
Content Standards and Termination Rights
You warrant that all content provided is legal, appropriate, and does not violate any third-party rights. Content must not include illegal material, hate speech, discriminatory content, defamatory material, or anything that could damage our reputation or business. We reserve the right to immediately terminate any project without refund if we determine that content is inappropriate, illegal, violates our standards, or could expose us to legal liability. We are sole arbiters of content appropriateness and our decision is final and binding. Upon such termination, all payments made are forfeited and no work product will be delivered.
You must respond to our communications within 48 hours during the development period to maintain project timeline. Delays in client response may result in project timeline extension without penalty to us. You must provide access to domain registration and hosting accounts as required for deployment.
Revision and Approval Process
Rapid Web Starter Package
This service includes two minor revision rounds covering text changes and colour adjustments only. No structural changes to the template design are permitted. Additional revisions beyond the included allowance will be charged at £50 per revision round.
Business Website Package
This service includes two design revision rounds during the development phase. Minor content updates are included for 30 days post-launch. Additional revisions beyond the included allowance will be charged at £150 per revision round.
All revision requests must be submitted within 7 days of preview delivery. Failure to request revisions within this timeframe constitutes acceptance of the work as delivered. We reserve the right to decline revision requests that fall outside the defined scope of included revisions.
Technical Implementation and Hosting
All websites are built using WordPress content management system with professional themes. We provide deployment to either your existing hosting service or our managed hosting platform. If deploying to your hosting, you must provide appropriate access credentials and ensure hosting meets minimum technical requirements.
Our managed hosting service is available at £15 per month and includes hosting, SSL certificate, daily backups, security monitoring, and WordPress maintenance. This service operates under separate terms and may be cancelled at any time.
Intellectual Property and Ownership
Upon full payment, you receive complete ownership of the website including all customisations made specifically for your project. However, the underlying WordPress themes and plugins remain the property of their respective creators and are licensed for your use. Our development methodologies, processes, and any proprietary code frameworks remain our intellectual property.
You grant us the right to use your completed website in our portfolio, case studies, and marketing materials. We may reference your project in our promotional activities unless you specifically request otherwise in writing.
Scope Limitations and Exclusions
Our website development services have clearly defined scope limitations to ensure predictable delivery and pricing. Services explicitly excluded from all packages include: ongoing content creation, copywriting services, professional photography, graphic design beyond basic customisation, search engine optimisation campaigns, social media management, email marketing setup, third-party service integration beyond our approved list, and ongoing technical support beyond specified periods.
Any request for services outside the defined scope will be declined or quoted as additional work. We reserve the right to determine whether requested changes fall within or outside the defined scope of your purchased service.
Payment Terms and Refund Policy
Rapid Web Starter Package
Full payment of £500 is required before work commences. Payment is processed via Stripe and is subject to our standard no-refunds policy once work begins.
Business Website Package
Payment is structured as £750 deposit to commence work and £750 final payment upon completion. The deposit is non-refundable once work commences. Final payment is due upon website completion and approval, before final handover. Failure to pay the final payment within 7 days of completion notice may result in website suspension until payment is received.
Post-Launch Support and Maintenance
Both services include 30 days of basic technical support covering bug fixes and technical issues directly related to our development work. This support does not include content updates, training beyond basic WordPress usage, or assistance with third-party services.
After the 30-day support period, ongoing maintenance and support services are available separately. You are responsible for maintaining your website content, ensuring hosting remains active, and keeping WordPress and plugins updated unless using our managed hosting service.
Quality Assurance and Testing
We test all websites across major browsers and devices before delivery. However, we cannot guarantee perfect compatibility with all possible browser versions, devices, or screen sizes. Any issues discovered after delivery that affect core functionality will be addressed within the 30-day support period.
Project Cancellation and Termination
You may cancel your order within 14 days of purchase if no work has commenced, subject to UK consumer protection laws. Once work begins, cancellation is not permitted. We may terminate any project if you breach these terms, fail to provide required materials, or engage in conduct that hampers project completion.
Upon termination, no refunds are provided for work completed to date. Any partially completed work remains our property and will not be delivered.
Liability Limitations
Our liability for website development services is limited to the amount you paid for the specific service. We are not responsible for any business losses, lost profits, or consequential damages arising from your website's performance or lack thereof. You acknowledge that website success depends on factors beyond our control, including content quality, marketing efforts, and market conditions.
Website Performance and Results
We make no guarantees regarding website performance, search engine rankings, visitor numbers, or business results. While we implement basic SEO practices, we do not guarantee search engine visibility or rankings. Website performance depends on numerous factors including hosting quality, content relevance, and ongoing maintenance.
Data Protection and Confidentiality
We process your personal and business data in accordance with UK data protection laws and our Privacy Policy. Project files and communications are retained for 12 months after completion for support purposes, then securely deleted. We maintain confidentiality of all client information and will not disclose project details to third parties without consent.
Force Majeure and External Dependencies
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to internet outages, hosting provider failures, third-party service disruptions, or other technical issues outside our direct control.
Dispute Resolution
Any disputes arising from website development services will be resolved through the dispute resolution procedures outlined in our General Terms. These services are governed by English law and subject to the jurisdiction of English courts.
Service Description
Rocking Tech Managed Hosting is a comprehensive WordPress hosting service priced at £15 per month. This service includes server hosting, SSL certificate, automated daily backups, security monitoring, WordPress core updates, plugin updates, and basic technical maintenance. You remain responsible for all website content updates and management.
Payment Terms and Billing
Monthly hosting fees of £15 are charged in advance via automatic billing on the same date each month. Payment is processed through Stripe and must be made by valid credit or debit card. Failed payments will result in immediate service suspension. We reserve the right to charge a £10 administration fee for failed payment processing.
You authorise us to automatically charge your payment method each month until you cancel the service. Price changes, if any, will be communicated 30 days in advance and will apply to subsequent billing cycles.
Service Availability and Uptime
While we strive to maintain high availability, we make no guarantees regarding uptime or service availability. Scheduled maintenance may occur with reasonable notice. We are not liable for any downtime, service interruptions, or technical issues beyond our reasonable control.
Server performance may vary based on website traffic, content size, and resource usage. We reserve the right to suspend or limit service if your website usage significantly impacts server performance or other clients' websites.
Backup and Data Protection
We perform automated daily backups of your website data and files. However, backups are provided as a courtesy and we make no guarantees regarding backup completeness, accuracy, or successful restoration. You remain solely responsible for maintaining your own backups and data security.
We retain backup data for a maximum of 30 days. Backup restoration services may be provided at our discretion but are not guaranteed. We are not liable for any data loss, corruption, or inability to restore backups.
Security and Maintenance
We implement standard security measures including firewalls, malware scanning, and WordPress security updates. However, we cannot guarantee complete security against all threats. You are responsible for maintaining strong passwords, keeping content secure, and promptly addressing any security vulnerabilities in your website content or custom code.
We perform WordPress core updates and plugin updates automatically. However, we reserve the right to delay or skip updates that may cause compatibility issues. We are not responsible for any conflicts or issues arising from updates, particularly with custom themes or plugins.
Content Management and Restrictions
You retain full responsibility for all website content, including text, images, and multimedia. We do not monitor, edit, or manage your content. You warrant that all content is legal, appropriate, and does not violate any third-party rights.
Content must not include illegal material, hate speech, malicious code, or anything that could damage our reputation or infrastructure. We reserve the right to immediately suspend service without refund if we determine that content violates our standards or could expose us to legal liability.
Service Limitations and Exclusions
Our managed hosting service does not include content creation, website design changes, custom development, search engine optimisation, marketing services, or technical support beyond basic hosting issues. We do not provide telephone support or guaranteed response times for support requests.
Storage and bandwidth are subject to fair usage policies. Excessive resource usage may result in service suspension or additional charges. We reserve the right to define what constitutes excessive usage.
Cancellation and Termination
You may cancel the service at any time by providing written notice. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial months or unused services.
We may terminate service immediately for breach of these terms, non-payment, excessive resource usage, or inappropriate content. Upon termination, we will provide 7 days' notice to retrieve your website data, after which all data may be permanently deleted.
Data Ownership and Portability
You retain complete ownership of your website data and content. Upon cancellation or termination, we will provide reasonable assistance in migrating your website to another hosting provider within 7 days of service termination.
After the 7-day period, we may permanently delete all website data and backups. We are not responsible for data loss after this period or for any costs associated with data recovery or website migration.
Technical Support Scope
Technical support is limited to hosting-related issues such as server problems, backup restoration (at our discretion), and basic WordPress functionality. Support does not include website content assistance, design changes, plugin configuration, or general WordPress training beyond basic content management.
Support requests are handled via email only with no guaranteed response time. We may prioritise support requests based on severity and impact on service availability.
Liability Limitations
Our total liability for the hosting service is limited to the amount you paid in the preceding 12 months. We are not liable for any indirect, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption.
You acknowledge that website availability and performance depend on factors beyond our control, including internet connectivity, third-party services, and your website's content and configuration.
Service Modifications
We reserve the right to modify, suspend, or discontinue the hosting service at any time with 30 days' notice. Service modifications may include changes to features, pricing, or technical specifications. Continued use of the service after modifications constitutes acceptance of the changes.
Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the hosting service, your website content, or your breach of these terms. This includes legal fees and costs associated with defending against third-party claims.
Force Majeure
We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, government actions, or third-party service failures.
Dispute Resolution
These terms are governed by English law and subject to the jurisdiction of English courts. Any disputes will be resolved through the procedures outlined in our General Terms and Conditions.
Entire Agreement
These terms, together with our General Terms and Conditions and Privacy Policy, constitute the entire agreement regarding our managed hosting service. These terms supersede any prior agreements or communications regarding hosting services.
For questions about these Terms or any of our services:
Rocking Tech Ltd
124 City Road, London, EC1V 2NX, United Kingdom
Email: info@rockingtech.co.uk
Website: www.rockingtech.co.uk